Terms and Conditions


Delivery is free within New Zealand. We only delivery within New Zealand.

95% of our orders are dispatched the next business day once payment has been approved.

Transit time will vary usually between 2 - 5 working days.

Delivery Address

Deliveries are made to physical street addresses. PO Box deliveries are not allowed. We strongly urge our customers to double check the delivery details entered before submitting any orders. Should you submit a wrong address, please contact us immediately so our reps have a chance to correct it. If an order is delivered to a wrong address as supplied by the customer, neither General Store nor the courier will be able to assist you as delivery was made as per the delivery instructions supplied at the time of purchase.

My delivery has not arrived

Contact our reps if you have not received your delivery after 5 working days. General Store is not liable for any loss or damage resulting from late delivery.

Lost in Transit

If an item is confirmed lost in transit by the courier, a replacement product will be dispatched to you.

Multiple items purchased in one order

Orders that contain more than one item may be dispatched in separate deliveries.


Without limiting the operation of any other Terms and Conditions herein, you, the customer, agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel your order.

General Store will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has occurred.


When you are ready to finalise payment on your purchase, you have a couple of payment options.

Credit Card

Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we will bill the purchase to your account. All transactions on General Store are securely processed via DPS Payment Solutions and your credit card details are encrypted. Credit card information is not stored on General Store.

General Store accepts VISA and MasterCard only.

Bank Transfer

Don't have a credit card? That's okay. Call our reps and let them know which item(s) you are interested in. We will email an invoice or order confirmation to you for payment with our bank details. Once full payment is received we will dispatch your item(s) to you. Note: Only full payments are allowed. We do not accept part payments on our invoices.


At the end of the payment process a confirmation screen will show your receipt number. This page can be saved and or printed for your reference. You will also receive an email confirmation with the receipt number as soon as your order is processed.

Returns and Exchanges

For any returns or exchanges send an email to info@generalstore.co.nz stating your full name, address, order number and the item(s) you wish to return and reason why. Our reps will issue you a Return Authorisation Number (RAN).

Wrong product or change of mind

The item(s) must be unused and unopened in all supplied packaging.

Faulty Product

All items are sold with protection under the Consumer Guarantees Act 1993 and any applicable product warranties from suppliers or manufacturers. Our reps will advise you on the course of action required and a resolution. Whether a product will be repaired or replaced is at the discretion of the supplier or manufacturer.

Having obtained a RAN, please return the product to:

PO Box 331636
Auckland 0740


Ground Floor, 6-10 The Strand
Auckland 0622

Privacy Policy

By shopping with GeneralStore.co.nz or by providing any personal information that is collected from you or by engaging in any other activities through which you may be asked to disclose personal information, you consent to the collection, our practices in relation to the ways in which we store, and handle and the use and disclosure of, your personal information held by us, under our control, as described in this privacy policy.

In this privacy policy

  1. References to "GeneralStore.co.nz", "we", "us" "our" and other similar terms is, in each case, is a reference to General Store.
  2. "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
    1. whether the information or opinion is true or not; and
    2. whether the information or opinion is recorded in a material form or not.

General Store values our relationship with you. In the course of our business we may collect personal information when you use generalstore.co.nz ("Website"), phone or email us. Our Privacy Policy outlines the information we collect, how we collect the information and what we do with the information after we collect it.

How do we use your personal information?

Disclosure to Third Parties

Disclosure to third parties - We will only disclose your personal information to the following third parties: vendor or warehouse of item/s purchased, the courier company to fulfil delivery of purchased item/s through General Store, DPS Payment Express for credit card processing to bill you for goods purchased. These companies do not retain, share, store or use personal information for any other purposes. These third parties are prohibited from using your personal information for any other purpose. We may also use or disclose your personal information to provide pre- or post-sale support or if you have any issues with the quality of item/s purchased or our services.

We do not sell your personal information to third parties.

Direct Marketing

By purchasing goods through the Generalstore.co.nz and or signing up to our Newsletter, you consent to General Store using your personal information for the purposes of direct marketing, unless you have requested to opt-out of any direct marketing communications.

General Store Marketing Emails, including Newsletters

You will be included in our email mailing list (which include special offers, competitions, new product alerts and other communications related to our services or the products we offer) if you subscribe to our newsletters or if you make a purchase from us or if you have requested that we notify you of an items expected arrival. You will not be included in any of our mailing lists if you communicate with us for any other reasons. Every marketing email we send has an unsubscribe option, which will always be clear and easy to locate. You may unsubscribe from our mailing list whenever you wish and you will be immediately removed as per your request. You also have the option of emailing info@generalstore.co.nz and a representative will unsubscribe you if you provide them with the email address that is subscribed. If you choose to unsubscribe from our mailing list we will not be able to provide you information on special offers and promotions, or products or services which we think would be of interest to you.

Email Subscription

All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from us.

Links to Other Sites

The website contains links to other websites that are not owned or controlled by General Store. Please be aware that we are not responsible for the privacy practices of those other sites. Website links include but not limited to Twitter, Facebook, Google+, DPS Payment Express, YouTube, and product demonstration videos.

Social Media Widgets

The website includes social media features, such as the Facebook 'Like' button, Twitter button and widgets. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Personal Information that General Store May Collect Online

In order to make a purchase on the General Store website, General Store collects personal information such as names, postal and email addresses, phone numbers. Billing information, such as credit card information, is processed by DPS and is not retained by General Store. General Store may also collect business information some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

Contact Information

If you have questions or concerns regarding this statement, call us on 0800 388 100 Monday to Friday between 8:30am - 5:00pm, or email us at info@generalstore.co.nz



General Store wants to ensure that ALL of our customers can shop with complete confidence. We have taken every possible measure to give absolute security to our customers.

General Store uses the DPS Payment Express Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • General Store does not have access to your card number.
  • DPS have bank grade security. All transaction details are stored in their PCI Centre.
  • DPS Payment Express Software is certified with over 200 banks globally.

Visit the DPS Payment Express website for more info on online credit card payments.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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General Store

SSL securityAll transactions on General Store are securely processed via DPS Payment Solutions.

Visit the DPS website

Accepted credit cards

Credit card information is not stored on General Store. For more information, please see our security and privacy policy.

Please note, we only deliver to addresses in New Zealand.