Returns and Exchanges

For any returns or exchanges send an email to info@generalstore.co.nz stating your full name, address, order number and the item(s) you wish to return and reason why. Our reps will issue you a Return Authorisation Number (RAN).

Wrong product or change of mind

The item(s) must be unused and unopened in all supplied packaging.

Faulty Product

All items are sold with protection under the Consumer Guarantees Act 1993 and any applicable product warranties from suppliers or manufacturers. Our reps will advise you on the course of action required and a resolution. Whether a product will be repaired or replaced is at the discretion of the supplier or manufacturer.

Having obtained a RAN, please return the product to:

GeneralStore.co.nz
PO Box 331636
Takapuna
Auckland 0740

or

GeneralStore.co.nz
Ground Floor, 6-10 The Strand
Takapuna
Auckland 0622